AI Customer Support
AI customer support that resolves tier-1 tickets and routes the complex ones with full context. Multilingual, EU-hosted, live in 4 to 6 weeks.
What is ai customer support?
AI customer support is a tier-1 resolution layer that absorbs the routine ticket volume (order status, returns, password resets, refund eligibility) so human agents can focus on cases that need judgment, empathy, or escalation. It runs across the channels your customers already use (email, chat, voice) and routes anything outside its scope to a human with the full conversation already in hand.
Headline facts
- 73% of tier-1 tickets resolved without escalation, at Botilia after six months in production
- Email, chat, voice, in-app — one agent across all four channels
- Multilingual: EL and EN out of the box, more on Enterprise
- EU-hosted, GDPR + SOC 2 Type II, audit trail by default
- Live in 4 to 6 weeks from contract
What AI Customer Support does
- Resolves tier-1 tickets without escalation (order status, returns, password resets, refunds, account changes)
- Multi-channel native: email, chat, voice, in-app
- Context-rich escalation when handing off to humans
- Pattern surfacing across recurring questions, weekly digest by default
- Brand-voice trained on your historical resolved tickets
- Refuses what it cannot resolve, with reason logged and customer routed to human
Pricing
| Tier | Best for | Monthly | Annual |
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| Starter | Single channel, up to 50,000 tickets/yr | €590 / month | €6,400 / year |
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| Growth | Multi-channel, up to 250,000 tickets/yr | €1,190 / month | €12,900 / year |
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| Enterprise | Unlimited tickets, custom integrations | from €2,390 / month | from €25,900 / year |
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Frequently asked questions
When does it hand off to a human?
On any refusal trigger (forward-looking promises, legal questions, complaints above a severity threshold), on explicit customer request, and when the agent's own confidence falls below the threshold you set. Hand-offs carry the full conversation context.
What's the 73% resolution number?
Tier-1 resolution rate without human escalation, measured at Botilia after six months of production. The exact number for your business depends on your ticket mix and the depth of historical data we train on.
Does it really work for voice?
Yes. Voice mode runs on the same routing logic as chat, with a sub-second turn latency. Handles routine inquiries (order status, returns) natively in EL and EN.
How does it handle our existing CRM/helpdesk?
Connects via standard helpdesk APIs (Zendesk, Intercom, Freshdesk, HubSpot, Salesforce) and CRM platforms. For proprietary stacks we build a custom connector during deployment.
What about training data privacy?
Your historical tickets stay in your data environment. We train on them inside an isolated tenant with no cross-customer pooling. EU-resident infrastructure by default. GDPR data-subject requests honoured at the conversation level.
How long until we see results?
Pilot wave by week 4, full production by week 6. Tier-1 resolution rates climb fastest in the first six weeks of production as the brand-voice model converges.
Companion products in the InBusiness family: AI IR Assistant, AI Disclosure Co-Pilot, Enterprise AI Search, AI-Powered CRM. See all at /products.